Privacy Policy

Last updated: 2026-06-15

1. What we collect

To provide the Service we collect: the vehicle registration number you enter, your phone number, the location you book the cleaning at, an anonymous device identifier, and (optionally) your email address if you save one in Settings.

2. How we use it

We use your data to schedule and deliver the cleaning, to contact you about your booking, to send a booking confirmation email if you provided one, and to operate and improve the Service.

3. Sharing

We share data with: (a) the cleaner assigned to your booking, limited to what they need to perform the service; (b) infrastructure providers (database hosting, email delivery) acting on our behalf. We do not sell your personal data.

4. Photo & video evidence

For quality assurance and dispute resolution, the cleaner may take before/after photographs of the vehicle (exterior and interior). These images are retained for up to 12 months and then deleted. You may object to photographs being taken before the cleaning starts; in case of a later dispute this may make resolution harder. We do not take close-up photos of personal items.

5. Personal items visible during the service

The cleaner may incidentally see personal items inside the vehicle. The glove box, center console, and trunk are not opened unless this is necessary for the selected service or you explicitly ask. Items are not inspected or photographed.

6. Retention

Order records are retained for up to 24 months to support refunds, disputes and accounting. You can request deletion at any time using the contact below; some data may be retained where required by law.

7. Your rights

Under the EU GDPR you have rights to access, correct, delete, restrict, port, or object to processing of your personal data. To exercise any of these rights contact info@cargrime.de. You also have the right to complain to a competent supervisory authority.

8. Security

We use encryption in transit (HTTPS) and standard access controls on our database. No system is perfectly secure; please contact us immediately if you suspect a security issue.

9. Cookies / local storage

Our mobile app stores small amounts of data on your device (your saved plate, phone, email) so the app can pre-fill forms. This data never leaves your device unless you place a booking that uses it.

On the website we use one cookie to remember your language choice (DE/EN). It is strictly necessary and contains no personal data.

10. Contact

For privacy-related questions: info@cargrime.de · Phone: +49 177 1914891.